Job Description

The Door person/ Bell person Attendant is the first point of contact with hotel guests and includes shift as a Doorperson, Bell person and/or Lobby ambassador. He/she is responsible for greeting and providing a positive impression upon guest arrival/ departure. The Door man/ Bell person Attendant will escort guests to the hotel check-in area and to and from their accommodations when necessary. He/she will orient guests with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable. Guest Service responsibilities will vary and are inclusive of handling guest luggage, delivery of fax, newspapers, etc. and include shifts as a Doorperson, Bell person and/or Lobby ambassador. The Door/ Bell Person will also Direct traffic on the hotel porte cochere and ensure that the porte cochere and entrance are not obstructed in any way. At all times, the Door/ Bell person Attendants are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.

RATE: $17.00 HOURLY

WORKING ENVIRONMENT: the hotel is in a public business atmosphere, which varies temperature based indoor and outdoor climate. The nature of this job is primarily indoors but will require some outdoor activity based on business. Some travel may be required in order to attend hotel events not limited to meetings,and training, etc. PHYSICAL REQUIREMENTS: Prolonged standing/walking for 8+ hours. Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs

PREFERRED QUALIFICATIONS:

• Bilingual or Multilingual
• Prior hotel experience
• Emotional Intelligence Training

Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. InterContinental the Clement Monterey is one out of 7 hotels within PHM. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more! As part of the IHG brand, we pursue excellence in everything we do! We are looking for someone who can easily engage and adapt to our unique culture. We are looking for a friendly and knowledgeable Door man/ Bell person Attendant to join our family! The Door man/ Bell person Attendant is responsible for greeting guests and providing a pleasant hotel stay and memorable experience. The Door man/ Bell person Attendant has knowledge of the local area including restaurants, landmarks, shopping centers and or local attraction. The Door man/ Bell person Attendant will greet and provide a positive impression upon guest arrival/ departure and will handle other duties as assigned. The Door man/ Bell person Attendant is an integral part of our team at the property and works side by side with managers and associates on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us maintain our high quality standards, who will help develop new ideas and ways to improve our guest satisfaction scores. If this position and InterContinental the Clement Monterey (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you! Learn more about our company at The job qualifications listed above are not all inclusive of the essential and non-essential job functions of each position, and are solely a guideline for these positions.

Job Tags

Hourly pay, Full time, Local area, Outdoor, Shift work,

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